Are You a Call Center Agent or a Virtual Assistant?
CALL CENTER AGENT VS VIRTUAL ASSISTANT: Which one are you? With the rise of technology and digital communication, the way we work and interact with customers has changed significantly. Two popular roles that have emerged in the digital age are that of a call center agent and a virtual assistant. Both are valuable in their own right, but they require different skill sets and work in different ways. So, which one are you? A call center agent is someone who works in a call center environment, typically answering customer inquiries and providing support over the phone. They need to have […]